Refunds and Compensation

We hope and expect to be dealing with you for a long time to come. Ultimately, you'll only stay with us if we're doing everything you expect from us, so of course your satisfaction is our primary consideration.

We believe that long-term business relations work best with full transparency and a mutual understanding of our respective duties and commitments. That's why we set out here how we'll resolve problems that might crop up at some time in the future. Hopefully, it'll never be needed but, if something does go wrong, an understanding of these policies will help ensure that an isolated glitch doesn't spell the end of a great partnership.


If a money transfer you ordered is delayed or fails, you may have a right to receive a refund or compensation under Money Transfer Regulations. We fully honour your rights and will act responsibly and attentively to resolve any claims. Claims for refund or compensation must be supported by all available evidence.

Choice International Ltd adheres to strict compliance procedures and policies related to money transfers but is not liable for any delays, loss or error in transmission of payment or for any mistake or omission or error caused by any reason outside our control or due to any relevant laws or market practices of beneficiary country.

In a case of a cancellation or refund of a returned payment the following procedures will apply:

  • The sender must request a refund in writing stating the reason and customer number, signed by the sender and including a coloured copy of his/her passport or driving licence. All written refund requests will be reviewed under the discretion of Choice International Ltd. For all processed transfers; the sender shall only obtain the foremost amount minus the refund administration fee
  • An administration fee of £10 will be charged for all refunds. The refund charge may differ due to bank charges or exchange rate changes that may been incurred by Choice International Ltd at the time period of a refund
  • It will take approximately 3 working days to effect a refund. Refunded money will be transferred only to the sender’s bank account

Any changes in or modifications to the details will incur a charge of £10.

Any complaints regarding a transaction should be reported within 14 working days.

Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

The foregoing shall be without prejudice to your statutory rights.


Choice Forex Ltd is a UK FCA Authorized Payment Institution (API) Under registration number 586676
HMRC MLR registration number 12231539
UK company registration number 5680687


15 Westferry Circus, Canary Wharf, London E14 4HD


34 Curzon Street, Mayfair, London W1J 7TS

Tel. +44 (0) 207 495 1562
Fax: +44 (0) 203 070 0588